Returns & Refunds

At Macromate we do our best to keep every customer happy. If for some reason you are not happy with your product and would like an exchange or refund; please read the instructions below:

Our Refund Policy:

•  Items can be retuned up to 30 days after purchase if unused or faulty.

•  Refunds will not be granted if you simply change your mind.

•  Refunds or replacements will be processed within 30 days (usually much faster).

•  Funds may only be returned back to the original Paypal account.

•  If you request a refund due to non arrival of your order we will process a refund only after our investigation with the shipping carrier is complete. This process may take up to 15 business days.

How To Obtain A Refund:

1: Please fill out the form at the bottom of this page (all fields are required).

2: SUBJECT= Put your order number and the words “REFUND” in the subject line.

3: MESSAGE = Please tell us why you would like to a refund or exchange.

4: We will then provide the return address.

5: Package your item securely and include as much of the original packaging as possible. If any item is used please be sure to clean this before sending.

6: Post the item(s) to us.

That’s it!

What happens next?

Once we receive the item we will arrange for a replacement or refund, this shall be within 30 days but normally a lot quicker.

Refund Request Form

*All Fields are required