Returns & Refunds
At Macromate we do our best to keep every customer happy. If for some reason you are not happy with your product and would like an exchange or refund; please read the instructions below:
At Macromate we do our best to keep every customer happy. If for some reason you are not happy with your product and would like an exchange or refund; please read the instructions below:
• Items can be retuned up to 30 days after purchase if unused or faulty.
• Refunds will not be granted if you simply change your mind.
• Refunds or replacements will be processed within 30 days (usually much faster).
• Funds may only be returned back to the original Paypal account.
• If you request a refund due to non arrival of your order we will process a refund only after our investigation with the shipping carrier is complete. This process may take up to 15 business days.
1: Please fill out the form at the bottom of this page (all fields are required).
2: SUBJECT= Put your order number and the words “REFUND” in the subject line.
3: MESSAGE = Please tell us why you would like to a refund or exchange.
4: We will then provide the return address.
5: Package your item securely and include as much of the original packaging as possible. If any item is used please be sure to clean this before sending.
6: Post the item(s) to us.
That’s it!
What happens next?
Once we receive the item we will arrange for a replacement or refund, this shall be within 30 days but normally a lot quicker.
*All Fields are required